Privacy Policy

Last updated: January 16, 2026

1. Introduction

At Fintravino, we are committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store and protect the personal information you provide to us through our website.

By using our services, you accept the practices described in this policy. We recommend that you read this document carefully to understand how we treat your information.

2. Data Controller

Name: Fintravino

Address: Blvd. Kukulcan 9, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Phone: +52 800 062 5117

3. Information We Collect

3.1 Personal Information Provided Directly

We collect information that you voluntarily provide to us when you:

  • Complete contact or information request forms
  • Communicate with us by phone or email
  • Participate in surveys or questionnaires

This information may include:

  • Full name
  • Email address
  • Phone number
  • Information about your interest in specific programs
  • Any other information you decide to share in your messages

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookie data (see our Cookie Policy)

4. Purpose of Data Processing

We use your personal information for the following purposes:

  • Provide information: Respond to your inquiries about social welfare programs
  • Communication: Send you relevant information and responses to your requests
  • Service improvement: Analyze site usage to improve user experience
  • Legal compliance: Comply with legal and regulatory obligations
  • Security: Detect, prevent and address technical and security issues

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given explicit consent for the processing of your data
  • Legitimate interest: Processing is necessary for our legitimate interests in providing information about social programs
  • Legal compliance: Processing is necessary to comply with legal obligations

6. Sharing Information

We do not sell, rent or share your personal information with third parties for commercial purposes. We may share information in the following circumstances:

  • Service providers: With companies that help us operate our website (hosting, analytics, etc.), under strict confidentiality agreements
  • Legal compliance: When required by law or to protect our legal rights
  • With your consent: In any other situation with your explicit authorization

7. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction:

  • Encryption of data in transit using SSL/TLS
  • Restricted access to personal information
  • Periodic reviews of our security practices
  • Staff training in data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Criteria for determining retention periods:

  • Duration of our relationship with you
  • Legal requirements or regulatory obligations
  • Need for the information to resolve disputes or enforce agreements

9. Your Rights

In accordance with Mexican data protection legislation, you have the following rights (ARCO):

  • Access: Know what personal data we have about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Cancellation: Request deletion of your data when you consider they are not being treated in accordance with the law
  • Opposition: Object to the processing of your data for specific purposes
  • Revocation of consent: Withdraw your consent at any time
  • Processing limitation: Request that we limit the use of your data
  • Portability: Receive your data in a structured and commonly used format

To exercise these rights, contact us at +52 800 062 5117. We will respond to your request within the timeframes established by law.

10. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. For detailed information about our use of cookies, see our Cookie Policy.

11. International Transfers

Your information may be transferred to and maintained on servers located outside Mexico. By using our services, you consent to these transfers. We ensure that any international transfer complies with applicable data protection laws.

12. Minors

Our website is not directed to individuals under 18 years of age. We do not intentionally collect personal information from minors. If we discover that we have collected information from a minor without verifiable parental consent, we will take steps to delete that information.

13. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. We recommend that you review this policy regularly to stay informed about how we protect your information.

14. Contact

If you have questions, concerns or requests related to this Privacy Policy or the processing of your personal data, contact us:

Phone: +52 800 062 5117
Address: Blvd. Kukulcan 9, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico

15. Data Protection Authority

If you believe your data protection rights have been violated, you have the right to file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) of Mexico.

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